Comments from Customers

From Carroll, 1/08/10:

Thanks for your help. And I must add that I really love coming into your shop. I always feel welcome and every one is very helpful and knowledgeable and generally so dang positive. It is just a good feeling to be in there.

From April, 11/06/09:

I just wanted to send you ladies kudos… you sure do customer service right! Thank you for your kindness and all of your help… I am soooo happy to have found your store and to be helped by such willing and pleasant people! BIG thank yous!!!

From Joyce, 7/27/09:

Your clerk Star gave me good advice on blocking and showed me several books on finishing seams etc. That’s kind of embarrassing because I have kntted for so MANY years but haven’t done many sweaters. The result is perfect; and when I was ready to leave for an appointment, my car was blocked in tightly back and front and she guided me away from the curb safely. These are more resons why Twisted is my favorite yarn store.

From Samantha, 9/28/08:

From the minute I walked in, I had a great experience. Shannon greeted me like an old friend, but still allowed me to shop at my own pace. The selection of yarns is smaller than the first store I went to, but more thoughtful—everything is a gem in its own right and everything gives the sense of having been carefully chosen. There were several yarns that I’d never even heard of—and… that’s pretty hard to do. The environment is warm, open and friendly. I wanted to just hang out for hours and Shannon made me feel like that was just fine by her.

I was charmed by everything, from the open layout and easy-to-use arrangement of product, to the eclectic collection of tea mugs (love the vanilla honeybush, by the way!), to the comfy couch where I sat and drank tea and knitted. Honestly, it’s probably best that you’re not so close to my home… Not only would my husband miss me, I’d probably need to just sign my paycheck directly over to you guys!

I ended up spending a tad bit more than I’d planned on yarn… but I couldn’t be happier with either the product or the store, and I’m glad to support an LYS that is clearly such a gift to the knitting community. I’ll definitely be back the next time we’re in Portland.

Thank you so much for making an out-of-town knitter feel right at home. I’ll tell every knitter I know about Twisted.